Australian Pacific Management & Training
Travel & Tourism
GMC003EBEN01 Air Transport Fundamentals
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
What you’ll learn:
Upon completing this course, you will have the skills to:
- Apply your knowledge and skills in the aviation industry and make more effective decisions for your organisation
- Build or refresh management and leadership skills
- Respond to management challenges effectively
- Provide insight into current trends and issues in civil aviation, such as aviation safety and security, law and new technology
- Become a more valuable employee or potential employee by having a thorough knowledge of the air transport industry, its function and role
CHC33021 Airline Customer Service
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
What you’ll learn:
Upon completing this course, you will have the skills to:
- List and describe techniques of effective communication and customer contact
- Review and discussion questions
- List of reference books
- Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
Activities
- List and describe techniques of effective communication and customer contact
- Review and discussion questions
- List of reference books
Sustainable Community Management
Sustainable Community Management is designed to help participants build stronger, more resilient communities through practical planning, responsible resource use, and inclusive development strategies. The course focuses on balancing economic growth, social wellbeing, and environmental responsibility while creating opportunities for long-term community success.
This program can help develop:
- Builds skills in community planning and sustainable development
- Strengthens leadership for communitybased initiatives
- Supports economic growth with long-term sustainability in mind
- Develops strategies for resilience and future challenges
- Enhances project planning and implementation capability
Introduction to Tourism Management
Introduction to Tourism Management provides a practical overview of how the tourism industry operates and the key factors that drive successful visitor experiences. The course is ideal for those entering the sector, business owners, community groups, or anyone looking to understand tourism as an economic and employment opportunity.
This program can help develop:
- Builds understanding of the tourism industry & its opportunities
- Introduces key tourism business and operational concepts
- Highlights the economic value of tourism to communities
- Strengthens service mindset for tourism related roles
- Provides a strong foundation for further tourism studies
Service in Tourism Sector
Service in Tourism Sector focuses on the customer service skills required to create memorable visitor experiences and build a strong reputation for tourism businesses and destinations. The course is ideal for frontline staff, tourism operators, hospitality workers, and anyone interacting with visitors.
This program can help develop:
- Builds customer service skills for tourism environments
- Improves communication with local and international visitors
- Strengthens problem-solving in guest service situations
- Supports repeat business and positive reviews
- Enhances employability in tourism and hospitality sectors
National Certificate in Tourism (Level 4)
This qualification introduces participants to the knowledge and practical skills required within the tourism industry. The program focuses on customer service, tourism operations, communication and creating positive visitor experiences while developing an understanding of the industry’s contribution to economic and community development. Suitable for those pursuing careers in tourism, travel or visitor services, the course supports participants in building the confidence and professionalism expected within this dynamic and growing sector.
