Australian Pacific Management & Training
Courses
Air Transport Fundamentals
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
What you’ll learn:
Upon completing this course, you will have the skills to:
- Apply your knowledge and skills in the aviation industry and make more effective decisions for your organisation
- Build or refresh management and leadership skills
- Respond to management challenges effectively
- Provide insight into current trends and issues in civil aviation, such as aviation safety and security, law and new technology
- Become a more valuable employee or potential employee by having a thorough knowledge of the air transport industry, its function and role
Airline Customer Service
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
What you’ll learn:
Upon completing this course, you will have the skills to:
- List and describe techniques of effective communication and customer contact
- Review and discussion questions
- List of reference books
- Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
Activities
- List and describe techniques of effective communication and customer contact
- Review and discussion questions
- List of reference books
Cargo Introductory
Prepare yourself to work in the industry with this comprehensive course
What you’ll learn:
Upon completing this course, you will have the skills to:
- Identify air cargo terms and expressions
- Understand aircraft routings and industry manuals such as TACT World Airways Guides
- Build or refresh management and leadership skills
- Control and maximize the use of space in aircraft holds
- Apply basic rating principles and state and operator variation
- Follow IATA standards to accept cargo and complete documents and improve customer service
- Respond to management challenges effectively
Foundation in Travel and Tourism
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
What you’ll learn:
Upon completing this course, you will have the skills to:
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Promote services and facilities available to airline passengers during their travel
- Interpret standard industry codes to plan and reserve travel itineraries
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System to make and maintain reservations and issue travel documents